Polity & GovernanceArticle 25 of 29

e-Jagriti wins Silver at the National Awards for e-Governance 2026

· 5 min read·Source: PIB
Back to Monday

The Department of Consumer Affairs' e-Jagriti platform was awarded the Silver Award under the category 'Government Process Re-engineering by Use of Technology for Digital Transformation' at the National Awards for e-Governance (NAeG) 2026, presented by the Department of Administrative Reforms and Public Grievances (DARPG). e-Jagriti is an AI-enabled platform that consolidates multiple legacy systems into a single online service, allowing consumers to file complaints, track cases and attend hearings digitally. Since its launch, the platform has facilitated the filing of more than 2.29 lakh consumer cases and the disposal of over 2.07 lakh cases, achieving an overall disposal rate of about 90.75%. It has also enabled consumers, including Non-Resident Indians, to access consumer justice seamlessly from anywhere in India and abroad, marking a significant digital upgrade of the consumer dispute redressal machinery.

Key Facts & Details

8 points
  • 1
    e-Jagriti won the Silver Award at the National Awards for e-Governance (NAeG) 2026.
  • 2
    The award was under 'Government Process Re-engineering by Use of Technology for Digital Transformation'.
  • 3
    It is presented by the Department of Administrative Reforms and Public Grievances (DARPG).
  • 4
    e-Jagriti has enabled filing of over 2.29 lakh cases and disposal of over 2.07 lakh, a ~90.75% disposal rate.
  • 5
    The platform lets consumers, including NRIs, file complaints and attend hearings online from anywhere.

Deep Dive

  • +
    e-Jagriti is run by the Department of Consumer Affairs and consolidates several legacy systems.
  • +
    It is an AI-enabled single-window service for the consumer dispute redressal ecosystem.
  • +
    The NAeG awards recognise outstanding e-governance initiatives across government departments.
Q

Exam Focus

Which department's e-Jagriti platform won the Silver Award at the National Awards for e-Governance 2026?

Related Topics

e-Jagritie-GovernanceConsumer AffairsAwards

Exam Relevance & Angle

Government awards and e-governance initiatives are commonly tested in banking, SSC and UPSC exams, and pairing the platform with its parent department and the awarding body (DARPG) gives the linkable facts examiners favour when framing matching and one-liner questions.

Target Exams

SBI POSBI ClerkIBPS POIBPS ClerkIBPS RRB OfficerRBI Grade BSSC CGLSSC CHSLRRB NTPCLIC AAOUPSC CSEState PCS

Background & Context

e-Jagriti is a digital platform of the Department of Consumer Affairs, under the Ministry of Consumer Affairs, Food and Public Distribution, designed to modernise the consumer dispute redressal system established under the Consumer Protection Act, 2019. That Act created a three-tier quasi-judicial structure of District, State and National Consumer Disputes Redressal Commissions to adjudicate consumer complaints. e-Jagriti integrates and replaces older systems used by these commissions, providing a single AI-enabled portal for e-filing, case tracking, virtual hearings and online payments, thereby reducing delays and improving access. The National Awards for e-Governance, instituted by the Department of Administrative Reforms and Public Grievances (DARPG), are conferred annually to recognise and reward exemplary use of technology to re-engineer government processes and improve public service delivery.

Related GK Concepts

Must Know
e-JagritiConsumer Protection Act 2019DARPGNational Awards for e-GovernanceConsumer Disputes Redressal Commissions

Test Yourself

1 / 2

The e-Jagriti platform that won Silver at NAeG 2026 belongs to which department?

Source

PIB

This topic is important for:

SBI PO

Exam Guide Mock Test

SBI Clerk

Exam Guide Mock Test

IBPS PO

Exam Guide Mock Test
e-Jagriti wins Silver at the National Awards for e-Governance 2026 — Current Affairs 2026-06-08